Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Make reservations by phone, in person, or through our website
• Sign up for our SMS marketing campaigns
• Subscribe to our email newsletter
• Contact us via email or phone
• Participate in special promotions or seasonal events
• Visit our restaurant and provide information during your dining experience
• Provide feedback or reviews

This information may include:

• Name
• Phone number
• Email address
• Dining preferences
• Special occasion details (birthdays, anniversaries, etc.)
• Any other information you choose to share with us
  

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website addresses
• General location information (city/region level)

We use Google Analytics to help us understand how visitors use our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can learn more about Google Analytics and opt out by visiting: https://tools.google.com/dlpage/gaoptout

How We Use Your Information

We use your information to:

• Process and confirm reservations
• Communicate with you about your dining experience
• Send you promotional offers, special event announcements, and updates (only if you've opted in)
• Respond to your inquiries and provide customer service
• Improve our website, services, and customer experience
• Comply with legal obligations
• Analyze trends and website usage to enhance our offerings

SMS Marketing

Text Messaging & Mobile Opt-In

When you opt in to our SMS program, we collect your mobile phone number and opt-in consent. We use this information solely to send you promotional offers, order updates, event invitations, and birthday rewards (maximum 6 messages per month).

We do not sell, rent, or share your mobile number or opt-in consent with any third party for marketing purposes. Your number is stored securely and only used by Mamajuana Cafe Bronx and our authorized messaging provider (Twilio).

You may opt out at any time by replying STOP to any message. See our full SMS Terms & Conditions at https://mamajuanacafebronx.com/sms-terms.

Email Marketing

If you subscribe to our email newsletter:

• You will receive updates about special promotions, seasonal events, and news from Mamajuana Cafe Bronx
• You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email
• We will never sell or share your email address with third parties for their marketing purposes

How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (such as email marketing platforms, SMS service providers, or website hosting), who are contractually obligated to protect your information
• Legal Requirements: We may disclose information when required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner
• With Your Consent: We may share information for other purposes with your explicit consent

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve website functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and business requirements)
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

Note: Our bar and alcoholic beverage service is restricted to guests 18 years of age and older in accordance with New York State law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Effective Date." We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Mamajuana Cafe Bronx LLC
3233 East Tremont Avenue
Bronx, New York 10461
United States

Phone: (718) 824-8400
Email: dollyb@mamajuanacafebronx.com